Your MSP's Invisible Extension
We act as a seamless extension of your team — delivering reliable, high-quality technical support that enables you to grow, improve service delivery, and maintain true 24/7/365 coverage without the cost or complexity.
- Coverage
- 24/7Coverage
- Whitelabel
- 100%Whitelabel
- Reach
- GlobalReach
- Days/Year
- 365Days/Year
Core Services
We help MSPs scale by providing comprehensive support infrastructure that adapts to your needs.
Round-the-Clock Support
Offer continuous service without hiring overnight staff. True 24/7/365 coverage that never sleeps.
Skilled Remote Technicians
Technicians who integrate into your existing workflows, tools, and processes like your own employees.
Flexible Capacity
Expand or contract based on your client demands. Scale up during busy periods, scale down when quiet.
Whitelabel Delivery
All support interactions appear as your MSP's own brand. Your clients will never know we exist.
Global Coverage
Serve clients across time zones without operational strain. We cover the world so you don't have to.
Growth Enablement
Focus on strategy and client relationships while we handle the heavy lifting behind the scenes.
How It Works
Seamless integration into your existing operations in three simple steps.
Integration
We learn your systems, tools, processes, and workflows. Our technicians become an extension of your team.
Operation
We handle tickets, monitoring, escalations, and client communication — all under your brand name.
Scale
Grow your client base without operational strain. We adapt capacity to match your demand in real-time.
Technician Levels
Two tiers of expertise to match every support scenario your MSP encounters.
Front-Line Support
The first line of defense — handling basic, common IT issues and restoring user productivity quickly.
- Answer and triage tickets (calls, emails, chat, PSA)
- Basic troubleshooting (slow PCs, software errors, printers)
- User account tasks (password resets, setups, permissions)
- Simple hardware/software support (installs, updates)
- Monitoring checks (backups, alerts, device health)
- Accurate documentation and escalation handling
Core Skills
Advanced Technical Support
Resolves advanced technical issues, performs system-level administration, and supports escalations from Level 1.
- Handle escalated tickets requiring deeper investigation
- Advanced troubleshooting (DNS, DHCP, VLANs, routing)
- Server administration (AD, GPO, file servers)
- Microsoft 365 tenant management
- Backup/restore management (Veeam, Datto, Acronis)
- Project support and Level 1 mentorship
Core Skills
Technology Stack
We integrate with your existing tools. If you use it, we learn it. No tool is off-limits.
PSA Platforms
Documentation
Cloud & Productivity
Backup & Recovery
Device Management
Security
Network Monitoring
Communications
Transparent Pricing
No hidden fees. No surprises. Choose the model that fits your MSP's needs.
Basic Dedicated
Your internal employee, fully integrated
$10–15/hour
- 1 Dedicated Technician
- L1: $10/hr | L2: $15/hr
- Fully integrated with your systems
- Follows your processes & workflows
- Whitelabel service delivery
Premium Dedicated
Primary + floating coverage
$15–20/hour
- 2 Technicians (1 primary + 1 floating)
- L1: $15/hr | L2: $20/hr
- Floating tech covers leave/absence
- Zero downtime guarantee
- Full integration & whitelabel
Shared Technicians
Best for overflow & volume
~$2,000/month avg.
- Pool of shared technicians
- Volume-based pricing
- All calls picked up & addressed
- Ideal for overflow support
- Flexible scaling up or down
Our Commitment
We exist to solve the operational challenges that hold MSPs back from growth.
24/7/365 Coverage
Never miss a ticket. Never leave a client waiting. True round-the-clock support without the overhead.
True Whitelabel
Your clients will never know we exist — but they will feel the difference in response times and quality.
Global Time Zone Reach
Serve clients anywhere in the world without operational strain or hiring across time zones.
Scalable Capacity
Expand or contract based on demand. Grow your client base without growing your payroll proportionally.
Full Integration
We adapt to your tools, processes, and workflows — not the other way around.
Continuous Learning
Willing to learn any system you use. No tool is off-limits. We become experts in your stack.
Ready to Scale Your MSP?
Give your MSP the power to grow faster, support more clients, and operate 24 hours a day — while we handle the heavy lifting behind the scenes.
Get In Touch